If the upstream channel is disturbed, the source of the interference must be found. This can be a single device or several devices in combination (e.g. several switching power supplies or chargers are simultaneously operated directly next to each other), defective power supplies, induction hob, photovoltaic system, charging stations of electronically operated vehicles.
If you have a photovoltaic system or an induction hob, switch it off and check the upstream channel again. If the fault has been rectified, contact the digitalSTROM support team. If the fault persists, please proceed as follows:
Identify the source of interference by selectively unplugging und isolating individual devices. If the interfering device has been identified, the fault can be eliminated by means of a
- Device filter dS-FD200-JS (CH version) or dS-FD200-FS (Schuko version)
The device filter is inserted between the connecting cable of the device being interfered with and the plug to minimise mains disturbances caused by high-frequency interferences. The device filter blocks communication so that no digitalSTROM device can be operated downstream of the device filter dS-FD. If communication is still disturbed after all devices have been removed, the source of interference is in another circuit or comes from outside. In order to avoid this, the dSF should be mounted as close as possible to the dSM and preferably have a connection cable length of 1 m.
If the fault cannot be rectified with these measures, please contact the digitalSTROM Support team.