digitalSTROM Support
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Activity overview
Latest activity by digitalSTROM Support-
digitalSTROM Support created an article,
GR-KL210 Wind / Hail scenes settings verification
It came to our attention that some customers might encounter incorrect behavior of the Wind and/or Hail scenes, leading to potential damage to their installed devices. As the digitalSTROM system br...
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digitalSTROM Support created an article,
Browser warning when opening log files
There is No security issue if you open the link. Since browsers are constantly getting updated, it may happen that some browsers will show security warnings. When connecting to the cloud and openin...
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digitalSTROM Support created an article,
my.digitalSTROM Account Migration
With the dSS release of version 1.18.0, also the my.digitalSTROM end-user accounts will be migrated to a new system. This article is currently being continuously updated to contain all the informat...
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digitalSTROM Support created an article,
How can I protect my devices from wind?
A weather station is required to protect devices from wind. Various weather stations can be integrated: The digitalSTROM weather station dS-Weather Station provides the following sensor values t...
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digitalSTROM Support created an article,
Why aren't the videos played in the tutorial?
Older Android versions (5 or 6) do not support the video codec used. Therefore they cannot be played. The videos can also be viewed at https://www.digitalstrom.com/en/your-smart-home/app/ .
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digitalSTROM Support created an article,
What do I do if the data is not loaded?
If the rooms are not displayed after a successful login, this might have two causes: an older software version is installed on the digitalSTROM Server. The app requires at least dSS version 1.16.0...
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digitalSTROM Support created an article,
Where can I find more information about the app?
More information about the app can be found at: https://www.digitalstrom.com/en/your-smart-home/app/
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digitalSTROM Support created an article,
What happens to the existing apps?
The existing digitalSTROM apps are still available. As soon as the final version of the new app with the most important features is available, we would take the older apps from the app store.
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digitalSTROM Support created an article,
What is a scenario?
'Scenario' is the new term for the previously used 'Preset'. A scenario includes e.g. all lights or shades in the living room and can control their brightness or position with a single command. Cre...
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digitalSTROM Support created an article,
Why is the status of scenarios for Audio and Video not displayed?
The status of the audio and video scenarios is currently not being determined by the system and therefore not yet displayed in the app. This function will be available with one of the next updates ...