digitalSTROM Support
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What do I do if the data is not loaded?
If the rooms are not displayed after a successful login, this might have two causes: an older software version is installed on the digitalSTROM Server. The app requires at least dSS version 1.16.0...
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What do I do if the data is not loaded?
If the rooms are not displayed after a successful login, this might have two causes: an older software version is installed on the digitalSTROM Server. The app requires at least dSS version 1.16.0...
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Can I use the app locally?
The app must be registered via the my.digitalSTROM account. The app then automatically connects to the local server (DSS) if the cell phone or tablet is connected to the home network, or via the cl...
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Can I use the app locally?
To use the app, the user has to login with the personal my.digitalSTROM account. The app will then connect to the local server automatically, when the mobile phone or tablet is connected to the hom...
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Why aren't the videos played in the tutorial?
Older Android versions (5 or 6) do not support the video codec used. Therefore they cannot be played. The videos can also be viewed at https://www.digitalstrom.com/en/your-smart-home/app/ .
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What happens to the existing apps?
The existing digitalSTROM apps are still available. As soon as the final version of the new app with the most important features is available, we would take the older apps from the app store.
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What happens to the existing apps?
The existing digitalSTROM apps are still available. As soon as the final version of the new app with the most important features is available, we would take the older apps from the app store.
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Why is the status of scenarios for Audio and Video not displayed?
The status of the audio and video scenarios is currently not being determined by the system and therefore not yet displayed in the app. This function will be available with one of the next updates ...