digitalSTROM Support
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Why do I have to press the push-button twice to switch on the light?
A possible reason might be the local operation of the dS components. Scenario: Room is switched on via a room push-button. The luminaires are then switched off via the local push-button. In the sy...
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Dimming problems: Bulb does not light up or flickers
Error: Certain bulbs can not be dimmed properly. Possible cases: The brightness remains almost constant over the entire dimming range. The bulb flickers. The bulb does not work. Solutions: ...
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Light flickers or switches off briefly when switching on/off other loads
When switching on other loads, interference voltages or voltage dips may occur. This could activate the short circuit shutdown to respond and thus to switch off the output of the dS components. Aft...
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The terminal block does not work after the initial installation
Check whether the terminal block is connected correctly or whether input and output were swapped during installation.
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One terminal block is not visible in the configurator
On the hardware page of the digitalSTROM configurator perform a right hand mouse click on the corresponding dSM and select "Register all devices again" to register the terminal block(s) again in th...
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Terminal blocks are displayed in grey in the configurator
The terminal block was once logged on to the dSM, but did not respond to the 24-hour query. You can also start the query manually by opening the tab > Hardware in the digitalSTROM configurator: Wit...
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The downstream channel is disturbed, what can I do?
There may be several reasons for this error: The dSF is not installed or effective. Each external conductor (phase) to which one or more dSMs are connected must also have a dSF installed. If all...
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Checking the downstream channel
The downstream channel can only be tested with the help of the dSS. For this purpose, a dS component is selected in the digitalSTROM configurator on the tab SW:rooms and the output value is changed...
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Checking the upstream channel
Each time the push-button is pressed, the dS component sends a data package via the upstream channel to the dSM. The dSM acknowledges the receipt by a brief fading of the LED. Another option to che...
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One or more dS component(s) do not react. What could be the reason?
Apart from common errors such as loose contact, defect or no voltage the digitalSTROM transmission could be disturbed. digitalSTROM uses two different transmission methods: Transmission from the d...