digitalSTROM Support
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The LED of the terminal block blinks 4 times, followed by a longer pause
The terminal block is in overload mode. Thus, the load output of the terminal block is being switched off. If this error occurs repeatedly, please decrease the load connected to the terminal block ...
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The LED of the terminal block flashes twice, followed by a longer pause
This is the signaling for the short circuit shutdown. There are two possible errors: A short circuit or A load that has a very high inrush current. Solutions: Eliminate short circuit at the ou...
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What does the flashing LED in the terminal block mean?
Error code explanations of terminal blocks can be found here.
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What happens if a digitalSTROM terminal block is defective?
The terminal block must be replaced. The rest of the system is not affected.
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Does a digitalSTROM meter (dSM) have to be reconfigured after an exchange?
The dSM only needs to be reconfigured if a special configuration was previously available, such as a circuit devided into several rooms. All terminal blocks in the affected circuit do not need to ...
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dSM(s) are not visible in the configurator
The dSM firmware may not be up to date with the dSS firmware. Perform a dSS update and either the dSMs will be updated automatically or you will be notified of available dSM updates.
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A dSM does not respond although the LED is on
Check the correct polarity of the wires on the dS485 bus (A-A, B-B).
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Problems after a dSM firmware update (dSM LED is magenta)
Start the dSM firmware update again. Please note that the update can take up to 30 minutes.
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The dSM flashes and shows a different colour than green?
LED status indicator Additional information during standard operation Hardware error Software Update For further information please refer to the installation manual. Additional inform...
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What happens if a dSM is defective?
Devices without digitalSTROM functions are not impaired in their function. digitalSTROM devices can still be switched via their local push-buttons (e.g. a floor lamp with cord dimmer). The dSM mus...