digitalSTROM Support
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Where can I read more about how to configure the system?
For information about configuring the system, please refer to the installation manual and the user manual.
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Why do I have to calibrate grey terminal blocks?
Grey terminal blocks need to be calibrated to allow the shutters/blinds/awnings to be set to a specific position, e.g. 50 % open. Therefore the terminal block must know the travel time. During cali...
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Where is the configuration stored?
The configuration regarding the behavior of devices in case of a selected mood scene is stored in the devices. Therefore, devices can be connected anywhere. The room assignments and names are store...
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What happens, if a new device is integrated into the digitalSTROM system?
If a new digitalSTROM device is integrated into the digitalSTROM system, the plug & play registration procedure ensures that it is automatically registered with the dSM. Further device data are que...
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Does each terminal block have to be registered manually after installation?
No. Each digitalSTROM component has a unique dSID. When the dSM is started, all dSIDs connected to it are communicated to the dSM and stored in a list. Manual registration is not necessary. Further...
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Is it also possible to use 3-phase (400V) external conductors?
In principle, one digitalSTROM meter can be connected to each phase. Three dSMs are required to perform energy measurement in a 3-phase circuit. It is also possible to switch a 3-phase load via an ...
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Do digitalSTROM devices (terminal block, cord dimmer etc.) have safety features to protect from short circuit, overvoltage etc.?
Yes, the terminal blocks and cord dimmers have the following protection mechanisms: overvoltage protection, overload protection, short circuit protection and protection against overtemperature.
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Is the dSM equipped with surge protection?
The dSM11/12 is equipped with a surge protection system up for up to 2kV (IEC 61000-4-5). This protection is for the device itself and does not constitute a general protective device for the insta...
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What is an apartment basis address?
The apartment basis address defines the first randomly assigned address of the digitalSTROM server dSS or digitalSTROM meter dSM in the digitalSTROM installation. The address should only be changed...
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How do I install updates?
To do this, open the digitalSTROM configurator: Click on tab "System", then select tab "Update" Check for updates and then install available updates.