digitalSTROM Support
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How can I use high voltage halogen lamps?
Depending on the performance GE-KM200 or GE-KL200 should be used. For loads up to 150 W the GE-KM200 is suitable, for loads up to 1400 W the GE-KL200 must to be used. Attention: For inductive loa...
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How many deviced can be connected within a digitalSTROM installation?
The digitalSTROM system can be expanded almost boundlessly. Most of our customers integrate between 50 and 200 deviced into their digitalSTROM installation. However, the system can manage a lot mor...
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How should an apartment be prepared so that a digitalSTROM installation is possible at a later date easily?
Provide space in the fuse box (1 unit width = 17.5 mm): 1 unit width für each power circuit/room for the dSM 2 unit width for every 3 filters (dSF) 2 unit width for each server (dSS) Ethernet/h...
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How do I proceed when planning a digitalSTROM installation?
digitalSTROM is very easy to use in new buildings as well as in existing buildings, because the digitalSTROM system communicates via existing power lines. To use digitalSTROM, it is therefore just ...
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Where can I find information for planning a digitalSTROM installation?
digitalSTROM offers a Planner manual (online version) and as PDF download. For further documents and information on digitalSTROM please refer to our Support Website.
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What is the meaning of abbreviations and terms, such as dS?
dS is an abbreviation for digitalSTROM. A glossary of all digitalSTROM terms can be found in the digitalSTROM manual.
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How does the support help me?
digitalSTROM support can be offered by phone email teamviewer or through mein.digitalSTROM - remote access
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I am an electrician and have installed digitalSTROM, how can I contact the support team?
Electricians can contact our support team either by email via support@digitalstrom.com or call our hotline.
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Why do I need push-buttons instead of switches for digitalSTROM?
To operate digitalSTROM, push-buttons are necessary beause they - unlike switches - swing back after being pressed. This allows multiple clicks to help you operate your smart home. Furthermore, dig...
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Can I use a free NYM cable or control line for the dS 485 bus?
The dS485 bus requires two twisted wires for stable communication. A diameter of 0.6 - 0.8 mm is recommended.